IT Support Technician

Job Description

We're on the lookout for a skilled IT Support Technician to join our Cape Town team. The ideal candidate will be responsible for providing first-line support to users, troubleshooting hardware and software issues, and ensuring that our IT systems run smoothly. You'll play a crucial role in maintaining our infrastructure and assisting staff with tech challenges.

Responsibilities

• Provide on-site and remote technical support to users.
• Resolve network and connectivity problems swiftly.
• Assist in maintaining a safe and secure IT environment.
• Create and maintain documentation for IT processes and procedures.
• Work closely with third-party vendors for IT-related services.

Requirements

Education

• Diploma in IT or related field
• Relevant certifications are a plus

Experience

• 2+ years of IT technical support experience

Technical Skills

• Troubleshooting Skills
• Networking Concepts

Soft Skills

• Attention to Detail
• Customer Service Orientation

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Cybersecurity Principles: Understanding of basic cybersecurity practices and protocols.
• Familiarity with ITIL Framework: Basic knowledge of ITIL best practices for IT service management.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Supportive work environment
• Opportunities for skill enhancement

Company Culture

• Continuous Improvement: We are committed to learning and growing both individually and as a team.
• Work-Life Balance: We promote a healthy work-life balance with flexible work arrangements.
• Supportive Leadership: Our leadership is dedicated to providing guidance and support to all employees.