IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our vibrant team in Kimberley. In this role, you will be responsible for troubleshooting hardware and software issues, providing technical support, and ensuring optimal functionality of our IT systems. If you're passionate about technology and enjoy helping others, we want you on our team!

Responsibilities

• Respond to service requests and incidents in a timely manner.
• Monitor and maintain IT systems, ensuring smooth operation.
• Collaborate with IT team members to address complex issues.
• Keep inventory of IT equipment and supplies.
• Assist in implementing new technologies and systems.
• Provide exceptional customer service in resolving user concerns.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Windows and Mac OS
• Networking

Soft Skills

• Customer service
• Problem-solving

Advantageous

• ITIL Foundation Certification: Knowledge of IT service management principles.
• Familiarity with ticketing systems: Experience in managing support tickets in a service desk environment.

Benefits

• Comprehensive medical aid cover
• Annual bonus based on performance
• Flexible working arrangements
• Access to training and certification programs

Company Culture

• Inclusivity: We embrace diverse backgrounds and perspectives to create a vibrant workplace.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.