IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in our tech support team, providing comprehensive assistance to users and ensuring systems remain operational. Join us in delivering exceptional support services that enhance our clients' experiences.

Responsibilities

• Serve as the first point of contact for IT support inquiries.
• Assist in the onboarding process for new employees with IT setup.
• Provide support for mobile devices and peripherals.
• Coordinate with external vendors for specialized help.
• Create detailed reports of support incidents and system health.
• Assess and recommend IT solutions to enhance efficiency.
• Participate in team meetings to discuss ongoing issues and updates.
• Stay up to date on industry trends and technologies.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory Management
• Virtualization Technologies

Soft Skills

• Customer Service Orientation
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Database Management: Familiarity with SQL and database troubleshooting.
• Scripting Skills: Basic knowledge of scripting languages like PowerShell or Bash.

Benefits

• Comprehensive health care coverage
• Annual leave and paid time off
• Company-sponsored training programs
• Team-building activities and events

Company Culture

• Innovation: We encourage innovative thinking and allow our team to explore new ideas.
• Inclusivity: We embrace diversity and promote an inclusive work culture.