IT Support Technician

Job Description

We are seeking an IT Support Technician to provide exceptional technical assistance to our clients. The ideal candidate will have a solid understanding of hardware and software systems, with a passion for problem-solving and a commitment to customer service.

Responsibilities

• Manage user accounts and permissions in various IT systems.
• Assist users with software applications and services.
• Monitor and respond to help desk tickets within established SLAs.
• Provide training and support to end-users on IT tools and systems.
• Ensure data backup and recovery processes are followed.
• Help maintain security protocols and perform routine audits.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service Orientation

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Certification demonstrating foundational IT skills.
• Knowledge of Linux systems: Familiarity with Linux operating systems and commands.

Benefits

• Competitive salary package
• Health insurance coverage
• Paid time off and sick leave
• Opportunities for professional development

Company Culture

• Collaborative Environment: We promote teamwork across departments, encouraging innovative ideas and collaboration.
• Work-Life Balance: We value work-life balance and offer flexible working options to support our employees.
• Continuous Improvement: We strive for excellence and encourage continuous improvement within the team.