E-commerce Manager

Job Description

We are seeking a results-driven E-commerce Manager to spearhead our online retail strategies in Cape Town. The ideal candidate will have a proven track record in managing online sales platforms and enhancing customer engagement. You will collaborate with various teams to design and implement marketing strategies that increase revenue.

Responsibilities

• Implement innovative marketing strategies to drive traffic and conversions.
• Establish promotional calendars for seasonal and special events.
• Monitor customer feedback and reviews to enhance brand reputation.
• Train staff on e-commerce platform usage and best practices.
• Develop partnerships with influencers and bloggers for promotional collaboration.
• Manage product photography and listings for optimal presentation.
• Analyze sales trends to inform inventory decision-making.
• Report e-commerce performance and provide strategic recommendations.
• Coordinate with IT for website updates and improvements.
• Work closely with the logistics team to ensure timely delivery and fulfillment.

Requirements

Education

• Bachelor's degree in Marketing, Business Administration, or related field
• MBA or similar advanced degree is preferred

Experience

• 5+ years of experience in managing e-commerce operations

Technical Skills

• CRM Software (Salesforce, HubSpot)
• PPC Advertising

Soft Skills

• Creativity
• Customer Focus

Certifications

• Certified Digital Marketing Professional
• E-commerce Certification (Shopify Academy or similar)

Languages

• English: Fluent

Advantageous

• Experience in B2B E-commerce: Previous experience working in business-to-business e-commerce environments.
• Familiarity with International Market Trends: Knowledge of global e-commerce trends and practices.

Benefits

• Attractive remuneration with annual salary reviews
• Comprehensive health cover
• Work-from-home options post-probation
• Team-building events and activities
• Support for continuing education and training

Company Culture

• Respect for Diversity: We celebrate diverse backgrounds and perspectives and believe they enhance our workplace.
• Customer-Centric: Our focus is always on delivering the best service and products to our clients.
• Flexibility: We offer flexible working arrangements to support a healthy work-life balance.