Retail Manager

Job Description

We are seeking a dynamic Retail Manager to drive our operations in Durban. The ideal candidate will possess strong leadership skills, effective communication abilities, and a passion for retail excellence. You will oversee daily operations, manage a diverse team, and ensure that we meet our sales targets and customer satisfaction goals.

Responsibilities

• Responsible for achieving and exceeding sales goals and KPIs.
• Train and develop team members to enhance their skills.
• Collaborate with marketing to promote store initiatives and events.
• Maintain positive relationships with customers and encourage repeat business.
• Prepare reports for upper management on sales and operational performance.
• Ensure compliance with health and safety regulations.
• Drive initiatives that improve customer experience and operational efficiency.
• Support the recruitment process and onboarding of new staff.
• Push for continuous improvement in team dynamics and performance.
• Participate in inventory planning and forecasting.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Retail Management certification is an advantage

Experience

• Minimum 3 years of experience in retail management

Technical Skills

• Sales Proficiency
• Inventory Management

Soft Skills

• Leadership
• Communication

Certifications

• Retail Management Certification

Languages

• English: Fluent

Advantageous

• Experience with retail analytics tools: Familiarity with tools to analyze customer behavior and sales trends.
• Knowledge of visual merchandising: Ability to create attractive product displays that drive sales.

Benefits

• Competitive salary and performance bonus.
• Medical aid and retirement benefits.
• Employee discount on store products.
• Opportunities for professional development.

Company Culture

• Team Spirit: We value collaboration and teamwork to achieve our goals.
• Professional Growth: We encourage continuous learning and skill enhancement.
• Customer Focus: Our customers are at the heart of everything we do.