Customer Service Representative

Job Description

As a Customer Service Representative, you will play a pivotal role in managing and developing relationships with our clients. Your responsibilities will include overseeing orders and deliveries, and actively seeking new business opportunities to drive company growth.

Responsibilities

• Engage with clients to understand their needs and resolve issues promptly.
• Review order processing and ensure timely deliveries.
• Propose new products or services to existing clients.
• Follow up on leads and convert them into business opportunities.
• Provide feedback to management regarding customer experiences.
• Participate in sales meetings and strategy discussions.
• Keep abreast of industry trends and competitor activities.
• Maintain a high level of professionalism and courtesy in all interactions.

Requirements

Education

• Matric Certificate / Diploma / Degree in Sales, Marketing or Business Administration

Experience

• 2-5 years of experience in sales, preferably in a B2B environment.

Technical Skills

• CRM software proficiency (Salesforce, Hubspot, etc.)
• Microsoft Office Suite (Word, Excel, PowerPoint)

Soft Skills

• Excellent interpersonal and communication skills
• Strong negotiation and persuasion skills
• Analytical and problem-solving skills

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Fluency in multiple languages including English and Afrikaans: Ability to communicate effectively with diverse clientele.
• Experience in the manufacturing industry: Prior exposure to manufacturing business practices would be beneficial.
• Experience in selling to international markets: Familiarity with global markets and cross-border sales strategy.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health, dental, and vision insurance
• Flexible working hours
• Opportunities for professional development

Company Culture

• Collaboration: We promote a collaborative environment where everyone's ideas are valued.
• Innovation: Constant innovation and improvement are at the heart of our business strategy.
• Employee Recognition: Our employees are our greatest asset, and we actively recognize hard work and achievements.