Credit Counselor

Job Description

As a Credit Counselor, you will provide essential advice and guidance to clients navigating financial difficulties. You'll help develop debt management strategies, improve clients' credit scores, and foster financial literacy.

Responsibilities

• Conduct comprehensive financial assessments for clients.
• Deliver personalized financial advice and create actionable plans.
• Facilitate negotiations with creditors to ease client debt burdens.
• Support clients in developing essential budgeting skills.
• Document all client interactions meticulously for record-keeping.
• Keep abreast of regulatory changes affecting debt management.
• Work alongside legal and financial professionals to enhance services offered.
• Participate in professional development to refine counseling techniques.

Requirements

Education

• Bachelor's degree in Finance or a related field
• Financial counseling certification is advantageous

Experience

• At least 3 years' relevant experience in a financial advising role

Technical Skills

• Budgeting software tools
• Online banking platforms

Soft Skills

• Analytical thinking
• Negotiation skills

Certifications

• National Certified Counselor (NCC)
• Financial Planning & Analysis (FP&A) Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Additional financial certifications: Possessing extra certifications related to financial counseling is a plus.
• Experience in non-profit financial counselling: A background in non-profit organizations is advantageous.

Benefits

• Attractive remuneration package with performance bonuses.
• Paid annual leave and sick leave.
• Retirement savings plan.
• Work-life balance initiatives.

Company Culture

• Innovation: We embrace new ideas and encourage innovative approaches to tackling challenges.
• Continuous Improvement: Our culture emphasizes ongoing learning and professional growth.
• Team Collaboration: Collaboration is key. We work together to ensure the best outcomes for our clients.