Housekeeping Supervisor

Job Description

Join our team as a Housekeeping Supervisor where you will play a key role in maintaining the cleanliness and presentation of our properties. You will coordinate the housekeeping team, monitor cleaning standards, and work closely with other departments to ensure a seamless experience for our guests.

Responsibilities

• Supervise and coordinate daily housekeeping operations.
• Train and mentor housekeeping staff to uphold cleanliness standards.
• Inspect guest rooms and public areas to ensure quality standards.
• Manage inventory of cleaning supplies and report shortages.
• Respond to guest inquiries and resolve housekeeping issues.
• Develop and implement cleaning schedules and procedures.
• Ensure compliance with health and safety regulations.
• Collaborate with other departments to enhance guest satisfaction.
• Monitor performance metrics and provide feedback to staff.
• Conduct regular staff meetings to communicate updates and expectations.

Requirements

Education

• High school diploma or equivalent
• Hospitality management degree preferred

Experience

• 2+ years of experience in housekeeping, with at least 1 year in a supervisory role

Technical Skills

• Cleaning Procedures
• Inventory Management

Soft Skills

• Leadership
• Communication

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in a luxury hotel environment: Previous experience working in high-end hospitality settings.
• First Aid Certification: Certification in First Aid is an advantage.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for career growth within the company
• Paid time off and holiday pay

Company Culture

• Team Spirit: We nurture a collaborative environment where everyone contributes to our success.
• Guest-focused Approach: Our top priority is ensuring a memorable experience for all guests.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive workplace.