IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our Johannesburg team. This role is pivotal in ensuring that clients receive exceptional technical support. The ideal candidate will have a strong knowledge of IT software and hardware, be a great problem-solver, and work well under pressure.

Responsibilities

• Respond to and manage incoming IT support requests effectively.
• Identify recurring issues and work towards solutions to prevent further occurrences.
• Keep software and systems up to date with the latest patches and upgrades.
• Assist with the management of IT inventory and supplies.
• Engage in continuous learning to stay current with new technologies.
• Provide feedback on system performance and suggestions for improvement.

Requirements

Education

• Diploma in IT or related field
• Bachelor's in Computer Science or Information Technology is advantageous

Experience

• 2-3 years of experience in technical support

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with Cloud Services: Knowledge of cloud computing services like AWS or Azure is beneficial.
• Familiarity with SQL Database Management: Basic understanding of SQL databases and queries.

Benefits

• Comprehensive medical insurance
• Annual bonuses based on performance
• Flexible working arrangements
• Opportunity for professional development

Company Culture

• Innovation: We prioritize innovative thinking and encourage our employees to propose new ideas and solutions.
• Empowerment: We empower our team members to take initiative and make impactful decisions.
• Community Engagement: We believe in giving back to the community and actively participate in local initiatives.