IT Support Technician

Job Description

Join our dedicated team as an IT Support Technician, where you'll handle technical support requests, perform hardware and software installations, and assist with system maintenance. The successful candidate will have strong problem-solving skills and a passion for technology, ensuring that all IT services are delivered effectively and efficiently.

Responsibilities

• Assist in the configuration of network setup for new employees.
• Handle escalated support requests from junior staff.
• Provide training to new staff on IT protocols and procedures.
• Create user guides and documentation for technical processes.
• Participate in IT project initiatives aimed at improving service delivery.

Requirements

Education

• Diploma in IT or Computer Networking
• Bachelor's degree is a plus

Experience

• 3+ years of experience in a similar role.

Technical Skills

• Microsoft Office
• Virtual Machines

Soft Skills

• Teamwork
• Analytical Thinking

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with Microsoft Exchange: Knowledge in managing email systems and user accounts.
• Familiarity with ITIL framework: Understanding of IT service management principles.

Benefits

• Comprehensive health benefits
• Annual performance bonuses
• Remote work flexibility
• Training and certification reimbursement

Company Culture

• Innovative Thinking: We encourage creativity and outside-the-box thinking to tackle challenges.
• Employee Wellbeing: Our culture emphasizes employee mental health and overall wellbeing.
• Empowerment: We empower employees to take initiative and propose solutions.