IT Support Technician

Job Description

Join our innovative team as an IT Support Technician! In this full-time position, you will address technical problems, assist users with their IT needs, and contribute to a positive work environment. A commitment to high-quality service and a willingness to learn are essential for success in this role.

Responsibilities

• Diagnose and troubleshoot hardware and software problems.
• Assist in setting up new workstations and refreshing existing hardware.
• Implement preventative maintenance practices for IT systems.
• Respond to help desk tickets promptly and assist users appropriately.
• Manage backups and data recovery procedures to ensure data integrity.

Requirements

Education

• Diploma in Information Technology or related field
• Relevant certifications (A+, Network+, etc.) preferred

Experience

• 2+ years experience in IT support or technical roles

Technical Skills

• Windows Operating Systems
• Networking
• Help Desk Software
• Basic Server Management

Soft Skills

• Customer Service
• Problem-Solving

Certifications

• CompTIA A+ Certification
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with setting up and troubleshooting VoIP phone systems.
• Knowledge of cybersecurity best practices: Understanding of general cybersecurity concepts and protocols.

Benefits

• Competitive salary package
• Health insurance and wellness programs
• Opportunities for professional development
• Flexible working hours

Company Culture

• Teamwork: We value collaboration and encourage a supportive work environment.
• Continuous Learning: We foster an environment of ongoing learning and growth.
• Innovation: Our team is encouraged to bring forward new ideas and creative solutions.