IT Support Technician

Job Description

We are looking for a skilled IT Support Technician to troubleshoot and resolve technical issues. You will play a key role in maintaining our IT infrastructure and delivering exceptional user support to our clients.

Responsibilities

• Install and configure new hardware and software.
• Support end-users with IT-related inquiries and issues.
• Ensure data privacy and security protocols are adhered to.
• Continuously explore and implement new technologies to enhance IT services.
• Provide training and support to staff on IT systems and applications.

Requirements

Education

• Certification in IT Support or similar qualification
• Bachelor's degree in Computer Science is an advantage

Experience

• 1-3 years in IT support or help desk environment

Technical Skills

• Software Installation
• Database Management

Soft Skills

• Customer Service

Languages

• English: Fluent
• Sepedi: Conversational

Advantageous

• Familiarity with cybersecurity practices: Understanding of basic cybersecurity principles and practices.
• Previous experience in a corporate environment: Experience working in corporate or business settings.

Benefits

• Comprehensive health cover
• Flexible working conditions
• Employee training programs
• Annual performance bonuses

Company Culture

• Positive Work Environment: Our workplace fosters positivity and support among team members.
• Innovation: Encouraging innovation is at the heart of our organization.