IT Support Technician

Job Description

We're looking for a skilled IT Support Technician to join our Johannesburg team. This role involves troubleshooting hardware and software issues, providing user support, and maintaining IT systems. Ideal candidates should have hands-on experience in IT support and excellent problem-solving skills.

Responsibilities

• Respond to support tickets and provide timely resolutions.
• Help users understand and utilize software tools effectively.
• Perform system backups and assist in disaster recovery operations.
• Ensure compliance with IT security policies and procedures.
• Evaluate and recommend new tools and technologies.
• Document best practices and troubleshooting guidelines.

Requirements

Education

• Relevant degree in IT or Computer Science
• Certification in ITIL is a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Team Collaboration
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in VoIP technologies: Understanding of Voice over Internet Protocol systems and management.
• Experience with ticketing systems: Familiarity with IT service management and ticketing systems.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer contribution
• Work-life balance initiatives
• Employee recognition programs

Company Culture

• Innovation: We pride ourselves on fostering creativity and innovation in our solutions and processes.
• Collaborative Spirit: Teamwork and collaboration are essential to our success, with open communication encouraged.
• Employee Well-being: We prioritize the well-being of our employees through various wellness programs and activities.