Hotel Manager

Job Description

We are seeking an experienced Hotel Manager who is passionate about delivering outstanding guest experiences. As the Hotel Manager in Durban, you'll oversee the daily operations of the hotel, manage staff, and ensure the highest level of service and efficiency.

Responsibilities

• Supervise hotel operations with a focus on guest service excellence.
• Develop and manage budgets, ensuring financial goals are met.
• Create and maintain operational policies and procedures.
• Lead recruitment, training, and development of hotel staff.
• Oversee marketing strategies and public relations efforts.
• Respond promptly to guest issues to ensure satisfaction.
• Maintain adherence to safety and health standards.
• Cultivate relationships with suppliers and contractors.
• Analyze market trends and implement changes to enhance competitiveness.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is preferred

Experience

• 7+ years of progressive management experience in the hospitality industry

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Negotiation Skills
• Problem-Solving

Certifications

• Hospitality Management Professional Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Fluency in additional languages: Additional language skills can enhance guest relations.
• Experience with Event Planning: Experience with managing and organizing events and conferences.

Benefits

• Health and dental coverage
• Retirement savings plan with company matching
• Paid time off for vacations and personal days
• Employee discounts on hotel stays

Company Culture

• Innovation: We embrace innovation and creativity to enhance our services and operations.
• Professional Growth: We offer numerous opportunities for professional growth and career advancement.
• Respect and Inclusion: Our workplace is built on mutual respect and inclusivity, welcoming diversity of thought.