IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our Johannesburg team. Your role will be pivotal in delivering exceptional IT support services, ensuring smooth operations of IT systems, and providing technical assistance to our staff. This is a fantastic opportunity for someone passionate about technology and problem-solving.

Responsibilities

• Troubleshoot and resolve user issues related to software applications.
• Maintain inventory of all IT equipment and supplies.
• Assist in training staff on new systems or software applications.
• Respond to user requests in a timely manner, ensuring high levels of customer satisfaction.
• Keep up-to-date with new technologies and software updates.
• Contribute to the development of IT support procedures and documentation.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3-5 years of experience in IT support or a similar role

Technical Skills

• Active Directory
• ITIL Framework

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Experience with remote desktop support: Skills in providing support via remote desktop tools.
• Cloud Services Knowledge: Familiarity with cloud services such as AWS or Azure.

Benefits

• Health insurance and retirement plans
• Professional development support
• Work-life balance initiatives
• Discounts on technology products

Company Culture

• Continuous Learning: We prioritize ongoing learning and development for all employees.
• Transparency: We value open communication and transparency in all our processes.
• Community Engagement: Our company actively engages with the community and encourages employee involvement.