IT Support Specialist

Job Description

As an IT Support Specialist at Tech Solutions Group, you will be the first point of contact for any IT-related issues. You will be responsible for diagnosing problems, resolving tickets, and providing training to users. This is a fantastic opportunity for a tech-savvy individual keen on developing their career in IT support.

Responsibilities

• Respond to helpdesk tickets and resolve issues efficiently.
• Assist in network administration and troubleshooting.
• Collaborate with team members to improve IT systems and user experience.
• Participate in IT projects and roll out new technology solutions.
• Conduct regular system audits to ensure compliance with standards.
• Prepare reports on support activity and system performance.
• Enhance the knowledge base to aid future troubleshooting.

Requirements

Education

• Degree in Computer Science or Network Engineering preferred

Experience

• 3+ years of experience in technical support

Technical Skills

• Remote Support Tools
• Cloud Services (AWS, Azure)

Soft Skills

• Communication Skills
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Helpdesk software like Zendesk: Proficiency in managing user requests via helpdesk systems.
• Basic skills in coding or scripting: Knowledge of Python or PowerShell scripting is advantageous.

Benefits

• Comprehensive medical aid coverage
• Pension plan with company contributions
• Work-from-home options
• Opportunities for professional development

Company Culture

• Diversity and Inclusion: We embrace diversity and promote an inclusive workplace.
• Continuous Improvement: Ongoing learning and improvement is integral to our success.
• Supportive Environment: We foster a supportive work environment for all our employees.