Hospitality Manager

Job Description

We are seeking an enthusiastic and experienced Hospitality Manager to oversee our operations at our Pretoria-based hotel. The ideal candidate will possess a strong background in managing hotel services and ensuring exceptional guest experiences.

Responsibilities

• Direct the daily operations of the hotel, ensuring quality and efficiency.
• Drive strategic initiatives to enhance guest satisfaction and drive revenue.
• Oversee staff recruitment, training, and professional development.
• Maintain inventory and supplies for hotel operations.
• Resolve guest complaints and concerns in a timely manner.
• Ensure that the hotel is compliant with all corporate policies and local regulations.
• Develop and implement training programs to enhance team performance.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Advanced certification in Hotel Management is preferred

Experience

• 5+ years in a managerial role within a hotel environment

Technical Skills

• Revenue Management
• Guest Relations Management

Soft Skills

• Problem-solving
• Team Development

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Event Planning: Proficient in managing events and guest activities.
• Sustainability Practices: Knowledge and implementation of eco-friendly practices in hospitality.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Work-life balance initiatives
• Annual training budget for skill enhancement

Company Culture

• Inclusivity: We are committed to creating a diverse workplace where everyone feels welcome.
• Innovation: We embrace new ideas and approaches to enhance our services.
• Sustainability Focus: We prioritize sustainable practices in our operations and community initiatives.