IT Support Specialist

Job Description

Join our team as an IT Support Specialist where you will be pivotal in providing efficient IT support and administrative assistance. Your responsibilities will include resolving hardware and software issues, maintaining system performance, and supporting our users. If you thrive in a fast-paced environment and have a solid technical background, this role is for you!

Responsibilities

• Provide technical support to users on hardware and software issues.
• Assist in managing the company's IT infrastructure.
• Set up and configure new devices for employees.
• Perform routine maintenance on IT systems and software updates.
• Maintain IT inventory and documentation.
• Troubleshoot network connectivity issues.
• Ensure security compliance for all IT assets.
• Contribute to IT projects and initiatives.
• Deliver training to users when necessary.
• Monitor system performance and report on issues.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2-4 years of experience in IT support

Technical Skills

• Windows and Mac OS
• Network troubleshooting

Soft Skills

• Customer service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with virtual desktop infrastructure: Knowledge of managing virtual desktop environments.
• Familiarity with remote support tools: Experience in using tools like TeamViewer or AnyDesk for remote assistance.

Benefits

• Competitive salary and performance bonuses
• Health insurance coverage
• Flexible working hours
• Opportunity for professional development

Company Culture

• Team Collaboration: We foster a supportive environment where teamwork is paramount, encouraging collaboration across departments.
• Innovation-Driven: We value innovation and encourage employees to bring new ideas to the table.
• Continuous Learning: We promote a culture of continuous learning and provide meaningful training opportunities.