IT Support Technician

Job Description

We are on the lookout for an IT Support Technician who is passionate about providing exceptional support to our customers. You will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring that all technology operates smoothly. If you thrive in a fast-paced, tech-savvy environment, this role is for you.

Responsibilities

• Provide first-line support via phone, email, and in person.
• Diagnose and troubleshoot hardware and software issues.
• Install and configure new systems and applications.
• Maintain and update IT documentation and inventory.
• Ensure network security and data protection.
• Assist in the management of servers and network devices.
• Train users on new software and technology.
• Provide support for remote access and mobile devices.
• Monitor system performance and troubleshoot connectivity issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years in an IT help desk or support role

Technical Skills

• Linux OS
• Ticketing Systems

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies (AWS, Azure): Familiarity with cloud platforms and services.
• VoIP systems knowledge: Understanding of voice over IP systems and their configuration.

Benefits

• Competitive salary package with performance bonuses
• Health and wellness benefits
• Training programs for professional development
• Flexible work hours

Company Culture

• Team Spirit: We foster a collaborative atmosphere where everyone’s ideas are valued and encouraged.
• Innovation: Our company promotes innovation, and we strive to adopt the latest technologies.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.