IT Support Technician

Job Description

We are on the lookout for an IT Support Technician who is passionate about providing exceptional support to our customers. You will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring that all technology operates smoothly. If you thrive in a fast-paced, tech-savvy environment, this role is for you.

Responsibilities

• Respond to and resolve technical issues in a timely manner.
• Perform system upgrades and hardware repairs as needed.
• Assist with the implementation of new IT projects.
• Maintain an inventory of hardware and software assets.
• Educate users about best practices in IT security.
• Participate in on-call support rotation as required.
• Evaluate and recommend new IT tools and resources.
• Create user accounts and manage permissions in systems.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years in an IT help desk or support role

Technical Skills

• Linux OS
• Ticketing Systems

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• ITIL Certification: Knowledge of ITIL framework and best practices.
• Project management skills: Experience in managing small IT projects and initiatives.

Benefits

• Comprehensive medical aid and benefits
• Retirement fund with employer contribution
• Opportunities for career growth and advancement
• Team-building events and activities

Company Culture

• Continuous Improvement: We embrace a culture of learning and encourage continuous professional development.
• Diversity: Our team thrives on diversity and inclusivity.
• Community Engagement: We actively participate in community initiatives and volunteer programs.