IT Support Specialist

Job Description

We are looking for an IT Support Specialist in Durban who will be responsible for managing IT incidents and service requests from our users. The ideal candidate should have a strong troubleshooting aptitude and exceptional communication skills to deliver front-line support and resolve issues efficiently.

Responsibilities

• Help users troubleshoot hardware and software applications.
• Manage user accounts and access permissions.
• Stay up-to-date with the latest technology trends relevant to the role.
• Assist in preparing training sessions for new IT systems.
• Ensure adherence to company cybersecurity protocols.
• Engage in continuous learning and development of technical skills.
• Collaborate with external vendors for advanced technical support.
• Provide feedback on processes for continuous improvement.

Requirements

Education

• Diploma in IT or Computer Science
• Relevant IT certifications (e.g., Microsoft, Cisco) preferred

Experience

• 3+ years in technical support or related field

Technical Skills

• Linux OS
• Remote Support Tools
• Virtualization Technologies

Soft Skills

• Patience
• Attention to detail

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Understanding of IT service management frameworks and best practices.
• Familiarity with ticketing systems: Experience using systems like Jira or Zendesk for case management.

Benefits

• Comprehensive medical aid package
• Retirement funding with company contributions
• Flexible work hours
• Training and development opportunities

Company Culture

• Innovation: We value and encourage innovative ideas and approaches in our work environment.
• Diversity: Inclusivity is at the heart of our culture, ensuring all voices are heard.
• Supportive Environment: We maintain a collaborative culture where teamwork and mutual support are prioritized.