IT Support Specialist

Job Description

We are looking for an IT Support Specialist in Durban who will be responsible for managing IT incidents and service requests from our users. The ideal candidate should have a strong troubleshooting aptitude and exceptional communication skills to deliver front-line support and resolve issues efficiently.

Responsibilities

• Help users troubleshoot hardware and software applications.
• Manage user accounts and access permissions.
• Stay up-to-date with the latest technology trends relevant to the role.
• Assist in preparing training sessions for new IT systems.
• Ensure adherence to company cybersecurity protocols.
• Engage in continuous learning and development of technical skills.
• Collaborate with external vendors for advanced technical support.
• Provide feedback on processes for continuous improvement.

Requirements

Education

• Diploma in IT or Computer Science
• Relevant IT certifications (e.g., Microsoft, Cisco) preferred

Experience

• 3+ years in technical support or related field

Technical Skills

• Linux OS
• Remote Support Tools
• Virtualization Technologies

Soft Skills

• Patience
• Attention to detail

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Hands-on experience with cloud platforms such as AWS or Azure.
• Scripting knowledge: Basic knowledge of scripting languages such as PowerShell or Bash.

Benefits

• Health and wellness programs
• Education allowances for further study
• Family leave benefits
• Remote working possibilities

Company Culture

• Continuous Improvement: We focus on continuous improvement and professional development for our team.
• Flexibility: We understand the importance of work-life balance and offer flexible working conditions.
• Community Engagement: We actively engage with the community, supporting initiatives that enhance social development.