IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will ensure optimal functionality for our employees' technical needs in Johannesburg. This includes handling support tickets, managing IT assets, and contributing to system updates. Our ideal candidate is one with a passion for technology and a desire to provide exceptional support.

Responsibilities

• Provide first-line support for IT-related queries.
• Conduct troubleshooting techniques to identify problems.
• Ensure timely resolution of support tickets.
• Maintain up-to-date knowledge of industry trends and innovations.
• Support the management of servers and network devices.
• Implement software updates and patches.
• Assist in creating an IT support knowledge base for future reference.
• Participate in team meetings and contribute to planning.
• Facilitate communication between end-users and product teams.

Requirements

Education

• Diploma in IT or related field
• Any relevant certifications, such as CompTIA A+ is a plus

Experience

• 2+ years in IT support roles or technical customer support

Technical Skills

• Remote Support Tools
• Active Directory

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with virtualized environments: Experience with VMware or similar virtualization technologies.
• Understanding of cybersecurity principles: Knowledge of best practices for maintaining network security.

Benefits

• Comprehensive medical and dental cover
• Paid time off and holidays
• Flexible working hours
• Support for further education and training

Company Culture

• Team Bonding: We regularly organize team-building activities to foster a strong sense of community within the office.
• Diversity and Inclusion: We embrace diversity and inclusion, recognizing the value of a varied workforce.
• Work-Life Balance: We prioritize work-life balance, promoting flexible hours for our employees.