Retail Manager

Job Description

Join our team as a Retail Manager in Johannesburg! This role calls for a dynamic leader who can oversee retail operations while ensuring exceptional customer service and team management. You will be at the helm of driving sales performance, developing innovative retail strategies, and enhancing the customer experience across our stores.

Responsibilities

• Manage store staff schedules and payroll.
• Develop and implement promotional initiatives to increase foot traffic.
• Collaborate with marketing for store events and campaigns.
• Respond to customer feedback to continually enhance service standards.
• Conduct regular performance reviews and provide constructive feedback.
• Maintain a visually appealing store layout and merchandising standards.

Requirements

Education

• Degree in Business Management or related field

Experience

• 5+ years in retail store management

Technical Skills

• Customer Relationship Management
• Team Development

Soft Skills

• Problem-solving
• Negotiation

Certifications

• Certified Retail Professional

Languages

• English: Fluent

Advantageous

• Proficient in POS systems: Experience using modern POS systems to streamline operations.
• Bilingual: Fluency in additional South African languages is a plus.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan with employer contributions
• Employee discounts on products
• Support for continued education and training

Company Culture

• Inclusivity: We embrace diversity and inclusivity in our workplace, celebrating different perspectives and experiences.
• Growth: We provide opportunities for professional development and career growth to all employees.
• Work-life Balance: We value the well-being of our employees, promoting a healthy work-life balance.