IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be the first line of support for our clients, ensuring smooth operation of their IT systems. You will troubleshoot and resolve technical issues while providing excellent customer service.

Responsibilities

• Troubleshoot, diagnose, and resolve technical issues effectively.
• Maintain a high level of customer satisfaction through excellent service.
• Monitor IT systems for performance and responsiveness.
• Assist in the development and maintenance of technical documentation.
• Coordinate with external vendors for equipment repairs and services.

Requirements

Education

• Degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or similar roles

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Team Collaboration
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with managing voice-over-IP services.
• Knowledge in ITIL framework: Understanding of ITIL practices for IT service management.

Benefits

• Comprehensive health insurance plan
• Annual performance bonuses
• Training and certification reimbursement
• Casual work environment

Company Culture

• Team Spirit: We encourage collaboration and teamwork in all our projects.
• Innovation: Our team is encouraged to contribute innovative ideas.