IT Support Technician

Job Description

Join our team as an IT Support Technician where you will provide comprehensive IT support to our organization. You will be tasked with troubleshooting, networking, and ensuring our IT operations run smoothly. To succeed in this role, you'll need to be a great communicator, able to work under pressure, and committed to delivering excellent service.

Responsibilities

• Respond quickly to IT incidents and requests to ensure minimal downtime.
• Assist in setting up new hardware for users.
• Maintain inventory of IT equipment and supplies.
• Participate in the development of IT policies and procedures.
• Provide recommendations for improvements to IT systems and processes.
• Keep current with the latest technology trends and practices.
• Work collaboratively with other IT staff to enhance service delivery.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2-3 years of experience in IT support or a related field

Technical Skills

• Windows and Linux OS
• Networking
• Help Desk Software
• Hardware Troubleshooting

Soft Skills

• Communication
• Problem-Solver
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Virtualization Technologies: Familiarity with VMware or Hyper-V for virtual environment management.
• Knowledge of ITIL Framework: Understanding of ITIL practices for IT service management.

Benefits

• Competitive salary package with performance bonuses.
• Comprehensive medical aid and wellness programmes.
• Opportunities for professional development and training.
• Flexible working hours with potential for home office days.

Company Culture

• Teamwork: We value collaboration and teamwork within our IT department and beyond.
• Professional Growth: We encourage our team members to pursue ongoing professional development.
• Inclusivity: We foster an inclusive environment where all employees feel valued.