Patient Service Advisor - Cape Town - General Healthcare

Job Description

We are looking for a Patient Service Advisor to join our team in Cape Town. The successful candidate will be pivotal in ensuring a positive patient experience by addressing inquiries, scheduling appointments, and providing information about our healthcare services. A passion for helping others and a commitment to patient-centered care are essential.

Responsibilities

• Provide friendly and professional service to all patients and visitors.
• Manage appointment scheduling, cancellations, and rescheduling.
• Serve as a resource for patients, answering questions about services and procedures.
• Document patient interactions and feedback for quality improvement.
• Collaborate with healthcare providers to optimize patient care workflows.
• Assist in handling patient complaints and feedback to enhance service.
• Maintain a clean and welcoming reception area.

Requirements

Education

• Matriculation or equivalent qualification
• Relevant healthcare qualification preferred

Experience

• 2+ years of experience in patient services or a similar role

Technical Skills

• Customer Relationship Management
• Scheduling Software

Soft Skills

• Teamwork
• Attention to Detail

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Training in customer service: Additional training or certifications in customer service can be an advantage.
• Familiarity with health insurance procedures: Understanding health insurance processes can assist in patient interactions.

Benefits

• Health and wellness programs
• Annual performance bonuses
• Flexible working hours
• Supportive team environment

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive work environment.
• Empowerment: We empower our employees to take initiative and make impactful decisions.
• Well-being Focus: We promote well-being initiatives that support a healthy work-life balance.