Hospitality Manager

Job Description

Join our dynamic team as a Hospitality Manager in Bloemfontein. This role will involve managing hotel operations, ensuring guest satisfaction, and developing innovative strategies to enhance service quality. Ideal candidates will possess strong management skills and a deep understanding of the hospitality industry.

Responsibilities

• Direct and supervise all aspects of hotel administration.
• Monitor guest experiences and service levels.
• Design and execute training programs for staff development.
• Manage vendor relationships and procurement processes.
• Lead initiatives to enhance sustainability in hotel operations.
• Utilize guest feedback to improve service quality.
• Ensure compliance with local laws and regulations.
• Assist with budgeting and financial planning.
• Promote teamwork and collaboration within departments.
• Support the General Manager in strategic decision-making.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Postgraduate qualification in hospitality management is preferred

Experience

• 5+ years of experience in supervisory roles within the hospitality sector

Technical Skills

• Operational Strategy
• Event Planning

Soft Skills

• Problem-solving
• Customer Service Orientation

Certifications

• Certified Hotel Administrator (CHA)
• Food Safety Management Certification

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Fluency in additional languages: Ability to communicate in multiple languages is a plus.
• Networking skills: Strong connections within the local hospitality and tourism industry.

Benefits

• Comprehensive health and dental coverage
• Pension plan with company contributions
• Paid vacation and holiday leave
• Personal development and training programs

Company Culture

• Career Development: We prioritize the professional growth of our employees through training and mentorship.
• Respect and Inclusion: Diversity and inclusion are core values we uphold in our hiring and workplace culture.
• Passion for Hospitality: Our team is passionate about delivering exceptional guest experiences and making lasting impressions.