IT Support Technician

Job Description

As an IT Support Technician, you will be the go-to person for all IT-related issues within our company. Your role will include troubleshooting hardware and software issues, maintaining our IT infrastructure, and providing support to our staff. The ideal candidate should have a strong understanding of IT systems along with excellent communication skills.

Responsibilities

• Resolve incoming technical support requests via phone, email, or in-person.
• Support the configuration of user accounts and permissions for new staff.
• Conduct training sessions for employees on IT systems and protocols.
• Assist in maintaining cybersecurity protocols across the organization.
• Perform regular maintenance checks on all IT hardware.
• Document technical procedures and maintain user manuals.
• Work with external vendors to address and resolve technical issues.
• Coordinate with the IT team for systems upgrades and installations.
• Ensure compliance with company IT policies and regulations.
• Participate in emergency support scenarios as required.

Requirements

Education

• IT certifications such as CompTIA A+, Network+, or similar

Experience

• 3+ years of experience in IT support or technical assistance.

Technical Skills

• Remote Support Tools
• Active Directory

Soft Skills

• Time Management
• Customer Service Orientation

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Ability to work with Active Directory: Familiarity with user management through Active Directory.
• Experience with VoIP systems: Understanding of VoIP technologies and troubleshooting.

Benefits

• Comprehensive health insurance
• Retirement fund contributions
• Flexible working hours
• Support for continuous education

Company Culture

• Continuous Learning: Opportunities for training and development are available for all employees.
• Customer-Centric Focus: Our customers are at the heart of everything we do, and we strive to exceed their expectations.
• Flexibility: We offer flexible work arrangements to support a healthy work-life balance.