IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions, you will provide essential support to our clients, resolving technical issues and ensuring smooth operations. You'll be involved in troubleshooting, diagnostics, and user education. This position is perfect for tech-savvy individuals looking to enhance their skills while contributing to team success.

Responsibilities

• Engage in daily troubleshooting of client technical issues.
• Support the maintenance of server and network infrastructure.
• Facilitate training sessions for staff on best practices.
• Implement software updates and patches as necessary.
• Work with users to ensure optimal usage of technology resources.
• Provide feedback to management on client needs and service improvements.
• Assist in disaster recovery planning and execution.

Requirements

Education

• IT Certification or Technical Diploma
• Bachelor's degree in Computer Science preferred

Experience

• 3+ years of experience in IT support or technical roles

Technical Skills

• LAN/WAN
• Configuration Management

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with IT security practices: Knowledge of security measures to protect systems and data.
• Familiarity with virtual environments: Experience managing virtual machines and environments.

Benefits

• Comprehensive medical aid cover
• Retirement annuity with company contribution
• Flexible scheduling with remote work options
• Training and professional growth opportunities

Company Culture

• Continuous Learning: Our staff is encouraged to grow through ongoing training and professional development.
• Supportive Environment: We provide a supportive work environment where everyone can thrive.
• Open Communication: We promote open communication and feedback to improve processes within our team.