IT Support Technician

Job Description

Join our Durban team as an IT Support Technician where you'll play a key role in resolving technical problems and ensuring our systems operate smoothly. The position requires a proactive approach to troubleshooting hardware and software issues, making you an integral part of our tech support team.

Responsibilities

• Respond to user support requests in a timely manner.
• Diagnose and resolve incidents efficiently.
• Set up new user accounts and profiles.
• Perform routine maintenance on IT equipment.
• Assist in the monitoring of system performance and backups.
• Document internal procedures and knowledge base articles.
• Work closely with other teams to support IT projects.
• Stay updated on emerging technologies and trends.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Support for mobile devices
• Remote desktop support

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified Professional
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Intermediate

Advantageous

• Familiarity with cloud services: Knowledgeable about services like AWS or Azure.
• Experience with cybersecurity best practices: Understanding security protocols and measures to protect sensitive information.

Benefits

• Performance bonuses based on success and growth
• Comprehensive health insurance
• Paid time off and holidays
• Employee recognition programs

Company Culture

• Work-life Balance: We prioritize maintaining a healthy work-life balance for all employees.
• Innovation: We encourage innovative thinking and creativity among our team members.
• Employee Engagement: We value employee feedback and strive for engagement within our workplace.