IT Support Technician

Job Description

We are on the lookout for a driven IT Support Technician to assist our team in managing and resolving IT-related issues. The ideal candidate will possess a solid understanding of IT systems and be able to deliver exceptional service to our users, ensuring smooth operations.

Responsibilities

• Support users with remote access and connectivity issues.
• Ensure compliance with IT policies and procedures.
• Escalate major incidents to senior IT staff.
• Evaluate new technology for potential use in the organization.
• Assist with inventory management of IT supplies.
• Engage with vendors for hardware and software procurement.

Requirements

Education

• Degree in Information Technology or related field
• ITIL Foundation certification is an advantage

Experience

• 3+ years of experience in IT support or a related field

Technical Skills

• Hardware Support
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with help desk ticketing systems: Experience with tools like ServiceNow or ZenDesk for managing support requests.
• Understanding of cybersecurity principles: Knowledge of basic cybersecurity practices to protect IT assets.

Benefits

• Comprehensive medical aid coverage
• Employee assistance programs
• Flexible work arrangements
• Casual dress code

Company Culture

• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Inclusivity: Diversity is crucial to our success; we welcome individuals from all backgrounds.
• Community Engagement: We actively participate in community outreach and sustainability initiatives.