IT Support Technician

Job Description

We are seeking an IT Support Technician to provide first-class technical assistance to our clients and staff. The ideal candidate will troubleshoot hardware and software issues, ensuring smooth operations and resolving technical problems promptly.

Responsibilities

• Provide technical support to staff and clients in person and remotely.
• Monitor and maintain computer systems and networks.
• Troubleshoot and resolve technical problems as they arise.
• Assist in implementing IT projects and initiatives.
• Participate in training sessions for new systems or upgrades.
• Compile and maintain documentation for IT processes and systems.
• Improve IT support processes based on user feedback.

Requirements

Education

• Relevant IT certifications (e.g. CompTIA, Microsoft)

Experience

• 4+ years of professional IT support experience

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Adaptability
• Problem-solving

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Basic scripting knowledge (e.g., PowerShell, Python): Ability to automate tasks and streamline processes.
• Familiarity with cybersecurity principles: Understanding of essential security practices and protocols.

Benefits

• Comprehensive medical cover
• Annual performance bonuses
• Work-life balance initiatives
• Training and certification sponsorship

Company Culture

• Supportive Leadership: Our management encourages growth and is here to mentor and guide team members.
• Open Communication: We promote a culture of open dialogue where all ideas are valued.
• Fun Workplace: We strive to create a fun and enjoyable workplace where employees enjoy coming to work.