Hotel Manager

Job Description

We are on the lookout for an experienced Hotel Manager to oversee the daily operations of our Hotel in Durban. The ideal candidate will be responsible for ensuring a memorable guest experience, managing staff, and maintaining operational standards. You will play a key role in hotel management and strategic planning while leading a passionate team committed to excellence.

Responsibilities

• Direct the daily activities of hotel staff to maintain service excellence.
• Conduct regular inspections to monitor cleanliness and presentation standards.
• Collaborate with the marketing team to promote the hotel's services.
• Manage guest relations and ensure positive experiences.
• Prepare reports on hotel performance and suggest improvements.
• Facilitate training programs for new and existing staff.
• Coordinate special events and guest activities.
• Address guest complaints and resolve issues promptly.
• Work with management to develop and execute short and long-term goals.

Requirements

Education

• Bachelor's degree in Hospitality or Business Management

Experience

• 7+ years of experience in the hospitality industry with a focus on hotel management

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Communication
• Team Management

Certifications

• Hotel Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with property management software: Familiarity with hotel management systems and software is advantageous.
• Networking Skills: Ability to build relationships with local businesses and tourism operators.

Benefits

• Comprehensive medical aid and pension contributions
• Generous annual leave and public holidays
• Performance-based bonuses and incentives
• Professional growth and learning programs

Company Culture

• Continuous Improvement: We are committed to continuous improvement and learning for our staff to ensure they thrive in their roles.
• Employee Engagement: We believe in regular feedback and engagement to foster a positive work environment.
• Recognition: We recognize and reward outstanding performance and contributions.