IT Support Technician

Job Description

We are seeking an IT Support Technician in Port Elizabeth to join our vibrant team. The role involves providing technical support to our clients, troubleshooting IT issues, and ensuring smooth operations of IT systems.

Responsibilities

• Support end-users with troubleshooting and resolving IT issues.
• Install, configure, and maintain hardware and software systems.
• Conduct regular system checks and audits to ensure security.
• Manage user accounts and permissions in various systems.
• Coordinate with vendors for repairs and maintenance.
• Document all support interactions and resolution processes.

Requirements

Education

• Certificate in IT Support or equivalent

Experience

• At least 2 years in a helpdesk or IT support position

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services like AWS or Azure: Experience navigating and managing cloud infrastructure.
• Knowledge of scripting languages (Python, PowerShell): Ability to automate tasks with scripts.

Benefits

• Medical aid coverage
• Flexible working conditions
• Career growth opportunities
• Team-building events and activities

Company Culture

• Continuous Learning: We invest in the growth and development of our employees through training and skill enhancement programs.
• Supportive Environment: Our team works in a supportive environment where sharing knowledge and resources is encouraged.
• Work-Life Balance: We prioritize work-life balance, allowing our employees to thrive both personally and professionally.