Hotel Manager

Job Description

We are seeking a skilled Hotel Manager to join our team in Durban. The role involves managing hotel functions, enhancing guest experiences, and ensuring operational efficiency. If you have a strong background in hospitality management and a flair for leadership, we want to hear from you!

Responsibilities

• Direct hotel operations and ensure a seamless guest experience.
• Recruit, train, and supervise hotel staff.
• Analyze financial statements and take necessary actions.
• Ensure rooms are clean and well-maintained.
• Coordinate with vendors and suppliers for hotel needs.
• Promote hotel services and local attractions.
• Evaluate customer feedback and make necessary adjustments.
• Drive sales and increase revenue through upselling.
• Monitor inventory and ensure appropriate stock levels.
• Engage in continual improvement of hotel processes.

Requirements

Education

• Bachelor's degree in Business Administration
• Advanced Diploma in Hospitality Management is preferred

Experience

• 5+ years in hotel operations or related roles

Technical Skills

• Guest Relations Management
• Operational Excellence

Soft Skills

• Time Management
• Problem Solving

Certifications

• Hospitality Management Certification
• Management Skills Training Certificate

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Proficiency in additional languages: Fluency in languages such as French or German to cater to diverse clientele.
• Strong network with local suppliers: Established relationships with service providers and hospitality vendors in the area.

Benefits

• Attractive salary with bonuses based on performance
• Health and wellness programs for employees
• Career growth and professional development opportunities
• Exclusive discounts on stays and dining

Company Culture

• Innovation: We encourage innovative ideas that enhance guest experiences.
• Professional Development: Regular training sessions to enhance personal and professional skills.
• Community Engagement: We actively participate in community service and local initiatives.