Retail Floor Supervisor

Job Description

As a Retail Floor Supervisor in Cape Town, you will oversee daily operations on the sales floor, ensuring optimal customer service and team performance. You will be responsible for training staff, managing stock, and achieving sales targets. Your leadership will play a pivotal role in creating a positive shopping experience.

Responsibilities

• Manage team dynamics by fostering a positive work culture.
• Ensure compliance with health and safety regulations within the retail environment.
• Evaluate sales performance and develop strategies for improvement.
• Assist in recruitment and onboarding of new staff.
• Conduct end-of-day reconciliation and reporting.
• Enhance customer loyalty through engaging shopping experiences.
• Act as a liaison between management and staff to communicate company objectives.

Requirements

Education

• Bachelor's degree in Business or Retail Management is preferred

Experience

• 5+ years of experience in retail or supervisory roles

Technical Skills

• Visual Merchandising
• Team Management

Soft Skills

• Time Management
• Interpersonal Skills

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Knowledge of loss prevention techniques: Awareness of practices to minimize theft and loss of stock.
• Strong analytical skills: Ability to assess sales data and trends to drive business decisions.

Benefits

• Comprehensive health insurance plans
• Pension scheme with company contributions
• Flexible working hours
• Regular staff training and development programs

Company Culture

• Customer Focus: We prioritise the needs of our customers in every decision we make, ensuring an exceptional shopping experience.
• Fun Work Environment: We encourage a fun, friendly workplace where employees can bring their authentic selves.
• Community Engagement: We actively engage with the local community and encourage our employees to participate in outreach programs.