IT Support Technician

Job Description

Excelsior Technologies is seeking an adept IT Support Technician to contribute to our mission of delivering outstanding IT solutions. In this role, you will be responsible for diagnosing software and hardware issues, providing remote and onsite support, and advising clients on best practices to elevate their IT experience.

Responsibilities

• Support users with troubleshooting for all IT equipment.
• Ensure the timely resolution of technical issues to minimize disruption.
• Participate in system upgrades and improvements.
• Manage inventory of IT resources and equipment.
• Collaborate with team members to reinforce best practices.
• Escalate complex issues to appropriate teams as necessary.

Advantageous

• Knowledge in basic server management: Understanding of server environment maintenance and basic configurations.
• Experience with cloud services: Familiar with cloud storage solutions and their management.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave benefits
• Flexible work hours available
• Performance incentives and bonuses

Company Culture

• Customer-Centric Approach: We prioritize our clients' needs and strive to exceed their expectations.
• Innovation and Creativity: We foster an environment that inspires creative thinking and innovative solutions.
• Community Engagement: We believe in giving back to our community and encouraging our employees to participate in local initiatives.