IT Support Specialist

Job Description

As an IT Support Specialist, you will be the go-to person for technical assistance and support. You'll manage troubleshooting efforts, assist users in resolving technical issues, and deliver outstanding service to meet client expectations.

Responsibilities

• Act as the primary point of contact for IT support inquiries.
• Troubleshoot network connectivity issues across devices.
• Ensure all IT incidents are logged in the helpdesk system.
• Collaborate with the IT team to improve service delivery and user experience.
• Contribute to user training sessions and documentation efforts.
• Assist in maintaining inventory of IT equipment and software licenses.

Requirements

Education

• Bachelor's degree in Computer Science or related field preferred

Experience

• 3-5 years of experience in providing technical support

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud service management: Knowledge of managing cloud-based services like Azure or AWS.
• Scripting skills: Basic knowledge of scripting languages such as PowerShell or Python.

Benefits

• Comprehensive health and wellness program
• Performance-related bonuses
• Flexible working arrangements
• Access to training resources

Company Culture

• Growth Mindset: Our culture revolves around continuous growth and learning opportunities.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Employee Recognition: We recognize and reward the contributions of our team members regularly.