IT Support Technician

Job Description

We are on the lookout for a proficient IT Support Technician to join our dynamic team. Your primary focus will be providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations. You will play a crucial role in maintaining our systems and assisting end-users with their IT queries.

Responsibilities

• Act as the first point of contact for IT support requests.
• Analyze and resolve hardware and software issues in a timely manner.
• Create user documentation for software systems.
• Work alongside other IT team members for system upgrades.
• Help implement IT policies and procedures.
• Stay updated on technology trends and best practices.

Requirements

Education

• National Diploma in IT or related field

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Mac OS

Soft Skills

• Problem-solving

Languages

• English: Fluent

Advantageous

• ITIL Foundation Certification: Knowledge of IT service management best practices.
• Experience with cloud services: Familiarity with cloud-based IT services and solutions.

Benefits

• Comprehensive medical aid and benefits package
• Annual performance bonuses
• Support for growth and development
• Work-life balance initiatives

Company Culture

• Adaptability: We encourage our employees to adapt and thrive in a rapidly changing environment.
• Client-focused approach: We prioritize understanding and meeting our clients' needs.
• Diversity: We are committed to fostering a diverse workplace where every individual is valued.