IT Support Technician

Job Description

We are seeking an IT Support Technician to join our East London team. In this role, you will be responsible for troubleshooting technical issues, providing support for our clients, and ensuring their satisfaction with our services. If you are a tech-savvy individual with a passion for customer service, we encourage you to apply!

Responsibilities

• Help users with technical problems, acting as the point of contact for IT support.
• Ensure all IT equipment is functioning properly and is secure.
• Document incidents and resolutions in the IT support system.
• Assist with software installations and updates as needed.
• Monitor and manage system performance and resolve issues proactively.
• Provide training and support materials to users.
• Work with external vendors to resolve complex issues.
• Implement preventive measures to minimize future incidents.
• Support continuous improvement in IT processes and systems.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree is preferred

Experience

• Minimum of 2 years in a similar role

Technical Skills

• ITIL Foundations
• Active Directory

Soft Skills

• Teamwork
• Problem-solving

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems: Familiarity with Linux commands and systems.
• Experience with cloud services: Understanding of cloud-based services and applications.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Continuous education support
• Work-life balance initiatives

Company Culture

• Community Engagement: We actively engage with our local community and support social initiatives.
• Work-Life Balance: We prioritize a healthy work-life balance for all our employees.