IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where you'll be pivotal in delivering exceptional IT support to our clients. You'll troubleshoot technical issues, maintain IT infrastructure, and provide top-tier customer service.

Responsibilities

• Act as the first point of contact for IT support requests.
• Update and maintain IT documentation and user manuals.
• Provide training and support to staff on new technologies.
• Help in the configuration of new devices for staff.
• Regularly review and improve IT processes for efficiency and effectiveness.

Requirements

Education

• Higher Certificate in IT or a related field

Experience

• 1-2 years of experience in a technical support role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service Orientation
• Attention to Detail

Languages

• English: Fluent

Advantageous

• ITIL Certification: Knowledge of ITIL best practices is advantageous.
• Experience with VoIP systems: Understanding of VoIP technology and operations.

Benefits

• Competitive salary package
• Medical aid contributions
• Opportunities for career growth
• Flexible working hours

Company Culture

• Team Collaboration: We value teamwork and work together to achieve our goals.
• Innovation Focus: We encourage innovative ideas and creative solutions.
• Inclusive Environment: Our workplace is diverse and inclusive, welcoming all backgrounds.