IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in maintaining our IT infrastructure. Your responsibilities will include resolving technical issues and helping users effectively utilize technology to improve their work experience.

Responsibilities

• Respond to IT support requests and resolve issues efficiently.
• Maintain accurate documentation of support activities.
• Assist in setting up new user accounts and profiles.
• Monitor and manage network performance and connectivity.
• Implement security protocols to protect sensitive data.
• Collaborate with the IT team to enhance support processes.

Requirements

Education

• Diploma in IT or related field
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Hardware Support

Soft Skills

• Customer Service
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Experience with VoIP systems: Knowledge of configuring and supporting VoIP telephony systems.
• Familiarity with cloud services: Understanding of cloud computing technologies and their applications.

Benefits

• Competitive salary with performance bonuses
• Health insurance and retirement plans
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team-oriented environment: We thrive on collaboration and teamwork, ensuring everyone’s voice is heard.
• Focus on innovation: We encourage creative ideas and solutions to improve our services.
• Commitment to learning: We support continuous learning and development for all employees.