IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in Bloemfontein. The ideal candidate will provide exceptional customer support and resolve technical issues efficiently.

Responsibilities

• Provide excellent customer service and support for IT-related issues.
• Ensure timely resolution of service requests and incidents.
• Help maintain inventory of IT assets and equipment.
• Implement best practices for data security and privacy.
• Participate in IT projects and contribute ideas for improvements.
• Train and support team members on software and system usage.
• Assist in network administration and configuration.

Requirements

Education

• BSc in Computer Science or related field preferred

Experience

• 2+ years in a helpdesk or technical support role

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Problem-solving
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Familiarity with cloud computing services (AWS or Azure): Experience with cloud services and user management.
• Previous work in a managed services environment: Experience in providing IT support in a managed services context.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan
• Paid time off and holidays
• Employee training and development programs

Company Culture

• Diversity: We are committed to creating an inclusive workplace that celebrates diversity.
• Continuous Learning: Our team values lifelong learning and professional development opportunities.
• Respect: We treat everyone with respect and foster a supportive work environment.