Hotel Manager

Job Description

As a Hotel Manager at Luxury Stay Hotels, you will be at the heart of our operations in Cape Town. This role requires strong leadership skills and a deep understanding of hospitality management. You will be responsible for staff training, budgeting, and ensuring guest satisfaction. Join us to create memorable experiences for our guests and drive the hotel's success.

Responsibilities

• Supervise all areas of hotel operations to ensure smooth functioning.
• Create and execute financial forecasts and performance analysis.
• Maintain a high standard of cleanliness and service in all departments.
• Actively participate in marketing and public relations activities.
• Monitor and report on market trends and competitor activities.
• Engage with guests to gather feedback and improve service standards.
• Manage operational costs while maximizing profitability.
• Ensure compliance with brand standards and regulations.

Requirements

Education

• Degree in Business Administration or Hospitality Management
• MBA is a plus

Experience

• 6+ years experience in hotel operations management

Technical Skills

• Revenue Management
• CRM Software Proficiency

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• Certified Hotel Administrator (CHA)
• Health and Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Multilingual capabilities: Ability to communicate in multiple languages is beneficial.
• Strong networking skills: Proven ability to establish partnerships with local businesses and tourism operators.

Benefits

• Comprehensive health and wellness program
• Employee recognition and rewards
• Flexible working hours
• Professional development opportunities

Company Culture

• Sustainability Focus: We prioritize sustainable practices that benefit both our environment and local communities.
• Continuous Improvement: We believe in ongoing training and development for all employees.
• Guest-Centric Approach: Our guests are at the heart of everything we do, and we continuously seek their feedback.