IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician. You will be addressing user inquiries, installing and configuring software, and maintaining IT documentation. The successful candidate will be proactive, customer-focused, and possess exceptional problem-solving skills.

Responsibilities

• Deliver exceptional customer service in all interactions.
• Identify recurring issues and propose solutions.
• Conduct routine checks and maintenance on IT systems.
• Participate in disaster recovery and business continuity planning.
• Liaise with third-party vendors and service providers.
• Evaluate and recommend new technologies to enhance IT services.
• Assist in training new staff on IT systems.
• Ensure compliance with company policies and standards.

Advantageous

• Familiarity with cloud services: Experience with cloud platforms like AWS or Azure.
• Knowledge of cybersecurity principles: Basic knowledge of security measures and best practices in IT.

Benefits

• Health, dental and vision insurance.
• Performance bonuses based on KPIs.
• Paid time off for holidays and vacations.
• Employee training and development programs.

Company Culture

• Learning and Development: We support ongoing education and professional growth for all employees.
• Work-life Balance: We prioritize our employees' well-being with flexible work arrangements.
• Diversity: We embrace diversity as a catalyst for innovation and excellence.