Technical Support Engineer

Job Description

Join our Johannesburg team as a Technical Support Engineer, where you will resolve technical problems and assist customers with IT-related queries. Your expertise will help in maintaining high standards of service and support, crucial to our clients’ success.

Responsibilities

• Act as the first point of contact for users experiencing technical issues.
• Troubleshoot and resolve problems related to network connectivity and applications.
• Conduct training sessions for users on new software and technologies.
• Maintain inventory of hardware and software resources.
• Assist in the testing of new products and software updates.
• Provide excellent customer service and support to enhance client satisfaction.

Requirements

Education

• Bachelor’s degree in Computer Science or IT

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Troubleshooting methodologies
• Database management

Soft Skills

• Analytical thinking
• Teamwork

Languages

• English: Fluent

Advantageous

• ITIL Foundation certification: Knowledge of ITIL principles for service management.
• Knowledge of cloud services (AWS/Azure): Exposure to cloud computing environments and services.

Benefits

• Comprehensive health insurance plan
• Retirement benefits with company match
• Work-from-home options available
• Employee training and development programs

Company Culture

• Growth Mindset: We encourage continuous learning and personal development among our team members.
• Supportive Environment: Colleagues support one another, helping each other achieve common goals.
• Commitment to Quality: We prioritize delivering high-quality services and solutions to our clients.