IT Specialist

Job Description

We are seeking an IT Specialist to join our Durban office. The successful candidate will play a critical role in managing our IT support systems, ensuring all technical aspects run smoothly and efficiently to meet business needs.

Responsibilities

• Support and manage the organization's IT helpdesk.
• Respond to user requests and troubleshoot issues efficiently.
• Update documentation of IT processes and procedures.
• Oversee system backups and recovery operations.
• Assist with the integration of new software and hardware into existing systems.
• Ensure compliance with IT policies and regulations.
• Conduct regular system checks and maintenance tasks.
• Provide recommendations for system improvements.
• Participate in the development and improvement of IT policies.
• Manage vendor relationships related to IT services and products.

Requirements

Education

• Bachelor's degree in Computer Science, Information Systems, or related field
• Professional certifications are an added advantage

Experience

• 3-5 years in a similar role within an IT department

Technical Skills

• Troubleshooting Hardware/Software
• Database Management (MySQL, SQL Server)
• IT Security Practices

Soft Skills

• Time Management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with scripting (Python, Bash): Ability to write scripts for automation and task management.
• Familiarity with virtual machines and VMware: Hands-on experience with virtualized environments.

Benefits

• Comprehensive medical aid
• Annual training budget for professional development
• Employee recognition programs
• Work-from-home options available

Company Culture

• Diversity: We value diverse perspectives and are committed to creating an inclusive work environment.
• Employee Empowerment: We empower our employees to take initiative in their roles and contribute to company decisions.
• Community Engagement: Our company actively supports community initiatives and encourages employees to volunteer.