IT Support Technician

Job Description

Join our team as an IT Support Technician where you will play a key role in maintaining our IT infrastructure. Your responsibilities will include providing technical support for software applications and hardware, configuring and troubleshooting systems, and liaising with external tech support when necessary.

Responsibilities

• Analyze and diagnose hardware and software failures.
• Draft and maintain user guides and documentation.
• Assist in the implementation of IT policies.
• Conduct regular system audits.
• Engage in continuous learning and professional development.
• Participate in cross-functional teams for IT initiatives.
• Ensure IT services are aligned with business objectives.

Requirements

Education

• Bachelor's degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Windows Server
• Networking Protocols

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of setting up and supporting VoIP technology.
• Familiarity with cloud services: Experience in working with cloud-based applications and services.

Benefits

• Competitive salary package
• Medical aid and retirement fund contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Collaboration: We foster teamwork and synergy within our IT department to drive optimal solutions.
• Innovation: Encouraging creativity, we strive to implement cutting-edge solutions and improvements.
• Inclusivity: We embrace diversity and prioritize an inclusive workplace where all contributions are valued.