IT Support Technician

Job Description

We are looking for a skilled IT Support Technician who will ensure efficient IT operations. Your responsibilities will involve resolving technical problems, providing support to staff, and maintaining the overall IT environment within our organization.

Responsibilities

• Lead IT support initiatives to enhance service delivery.
• Work with external vendors to resolve complex technical issues.
• Participate in IT projects as required, providing support to implementation.
• Assist in inventory management and lifecycle of IT equipment.
• Create user accounts and manage access controls in systems.
• Keep abreast of the latest technological advancements and best practices.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified)

Experience

• 1+ years of experience in a help desk or technical support role

Technical Skills

• Linux OS
• Remote Support Tools
• Software Applications

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of how to secure systems and data from cybersecurity threats.
• Scripting knowledge (e.g., PowerShell, Bash): Ability to create scripts for automating routine tasks.

Benefits

• Comprehensive medical aid package
• Annual performance reviews with bonuses
• Access to training and certification programs
• Flexible working arrangements

Company Culture

• Diversity: We believe in diversity and inclusion, welcoming individuals from all backgrounds.
• Continuous Learning: Encouraging ongoing learning and professional growth among our staff.