IT Support Technician

Job Description

As an IT Support Technician, you will play a critical role in our operations by delivering high-quality IT support to our users in East London. You will troubleshoot technical issues, manage hardware and software installations, and ensure user satisfaction through effective communication and support strategies.

Responsibilities

• Provide exceptional customer service while handling IT issues.
• Create and manage user accounts in various systems.
• Assist with network configuration and management.
• Participate in the development of IT support policies.
• Keep up to date with emerging technologies and trends.

Requirements

Education

• National Certificate in IT or related field
• Bachelor's degree in IT or Computer Science preferred

Experience

• 3+ years of relevant experience in technical support roles

Technical Skills

• Active Directory
• Remote Desktop Protocol (RDP)

Soft Skills

• Time Management
• Customer Service

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: A recognized certification demonstrating proficiency in IT support.
• Experience with VoIP systems: Familiarity with managing and troubleshooting VoIP telecommunications.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development and training
• A supportive work environment with career advancement
• Flexible working hours

Company Culture

• Team Collaboration: We encourage a team-oriented environment where everyone's ideas are valued.
• Continuous Improvement: Our culture focuses on continuous learning and knowledge sharing.
• Employee Wellbeing: We prioritize the wellbeing and work-life balance of all employees.